Frequently Asked Questions
Everything you need to know about our iconic handcrafted jackets.
Are Jeff Hamilton jackets authentic and handmade?
Yes, every Jeff Hamilton jacket is a 100% authentic piece of wearable art, handcrafted using premium materials and meticulous techniques to ensure the highest quality standards.
How long does shipping take for a custom order?
Custom and limited-edition pieces typically take 4 to 6 weeks for production and delivery, as each item is individually crafted to order.
What is your return policy?
Due to the exclusive and often custom nature of our products, we generally do not accept returns. However, we offer exchanges or store credit for items that arrive damaged or defective.
Do you offer international shipping?
We ship our luxury outerwear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my leather jacket?
To preserve the quality of the leather and intricate embroidery, we recommend professional leather cleaning only. Avoid prolonged exposure to direct sunlight and moisture.
Can I request a custom design from Jeff Hamilton?
We occasionally accept private commissions for bespoke designs. Please contact our concierge team with your vision to discuss availability and pricing.